Refund policy

Return & Refund Policy

Last Updated: August 31, 2026

At Arabs Exclusive, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return & Exchange Period

We offer a 7-day return and exchange policy.

You may request a return or exchange within 7 days of receiving your order.

To be eligible, the product must:

  • Be unused and in its original condition.

  • Be returned with its original packaging.

  • Include all accessories, parts, manuals, and items received with the order.

  • Not show signs of damage caused by misuse, improper handling, or normal wear and tear.

2. Eligible Reasons for Return

A return or exchange may be accepted if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is missing parts or accessories.

  • The product received is significantly different from the product description.

For damaged or defective products, please contact us as soon as possible after delivery.

3. Change of Mind

Returns due to a change of mind may be accepted at our discretion, provided the product is unused, unopened, and in its original condition and packaging.

Return shipping charges may apply in such cases.

4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or product-specific reasons.

These may include:

  • Personal-care or hygiene products that have been opened or used.

  • Products that have been damaged after delivery due to misuse.

  • Used, altered, or washed products.

  • Products returned without their original packaging or accessories.

  • Items specifically marked as non-returnable on the product page.

5. How to Request a Return

To request a return or exchange, please contact our customer support within 7 days of receiving your order.

Please provide:

  • Your order number.

  • Your name and contact information.

  • Reason for the return.

  • Clear photos or a short video showing the issue, if applicable.

Our team will review your request and provide further instructions.

6. Refunds

Once your returned product is received and inspected, we will notify you whether your refund request has been approved.

If approved, the refund will be processed using the appropriate refund method available to us.

For Cash on Delivery orders, additional information may be required to process the refund.

Original shipping charges are generally non-refundable, unless the return is due to an incorrect, defective, damaged, or incomplete product.

7. Exchanges

If your product is eligible for an exchange, we will arrange a replacement subject to product availability.

If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

8. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

We may request clear photos or a video of:

  • The product.

  • The packaging.

  • The shipping label.

This helps us verify the issue and process your request quickly.

9. Return Shipping

If the return is caused by receiving a wrong, damaged, defective, or incomplete product, Arabs Exclusive may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order will be handled according to our Return & Exchange Policy.

11. Refund Processing Time

After your return has been received and approved, please allow reasonable processing time for the refund to be completed.

The exact time may vary depending on the refund method and financial institution.

12. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact Arabs Exclusive through our Contact Us page.

We are always happy to assist you.

Arabs Exclusive
Website: arabsexclusive.store

Important Note

Arabs Exclusive reserves the right to refuse a return or refund if the product does not meet the conditions stated in this policy or if the return request is found to be invalid.