Shipping Policy

Last Updated: August 31, 2026

At Arabs Exclusive, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after they are successfully placed and verified.

During busy periods, promotions, or holidays, processing may take additional time.

Once your order has been processed, it will be handed over to our delivery partner for shipment.

2. Delivery Time

Orders are generally delivered within:

3–7 business days

Delivery times may vary depending on your location, courier operations, weather conditions, public holidays, and other circumstances beyond our control.

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process or communicated before order confirmation.

From time to time, we may offer free shipping promotions on selected products or orders.

Any free-shipping offer will be subject to the terms mentioned with that promotion.

4. Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders and locations.

For COD orders, payment must be made to the courier at the time of delivery.

Please ensure that your phone number and delivery address are correct when placing your order.

5. Order Confirmation

For some orders, our team may contact you by phone or message to confirm your order and delivery details.

Orders that cannot be verified may be delayed or cancelled.

6. Tracking Your Order

Where tracking information is available, you may receive tracking details after your order has been shipped.

You can use the provided tracking information to check the status of your shipment through the relevant delivery service.

7. Delivery Attempts

The courier may make multiple delivery attempts depending on its operational policy.

Please make sure someone is available at the provided delivery address to receive the order.

If the customer is unavailable, provides an incorrect address, or refuses to receive a confirmed order, the shipment may be returned.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

• Full name

• Phone number

• House/building number

• Street/area

• City

• Other relevant delivery details

Arabs Exclusive is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

9. Delayed Deliveries

Although we work to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Courier service issues

• Weather conditions

• Public holidays

• High order volumes

• Road or transportation disruptions

• Incorrect delivery information

• Unforeseen circumstances

If your order is delayed, our support team will assist you in checking its status.

10. Damaged or Incorrect Orders

If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us as soon as possible after delivery.

You may be asked to provide photographs or a short video showing the product and packaging so that we can investigate the issue.

Please refer to our Return & Refund Policy for complete eligibility requirements.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible.

In such cases, the order will be handled according to our Return & Refund Policy.

12. Delivery Areas

We currently aim to deliver to locations within Pakistan where our delivery partners provide service.

Availability may vary for certain remote or restricted areas.

13. Contact Us

If you have any questions about your shipment or delivery, please contact us through our website.

Arabs Exclusive
Website: arabsexclusive.store

We appreciate your trust and look forward to delivering your order safely.